5 Things to Ask Your Mercedes Windscreen Replacement Repairer

While you might not think it, the role of your windscreen is important and complex. Not only does it allow a view of the road, but it is also a vital structural component of your vehicle. 

It strengthens both the roof and the A-pillars.

Your windscreen helps manage collision energy and also serves as protection when the airbag deploys, keeping the airbag inside the car.

Luxury cars, like Mercedes-Benz, feature technology that is integral in the operation of advanced safety systems. So, when you have a chip or crack, and your windscreen needs a repair or replacement, then you need a repairer who is capable of working on advanced technology. You need to ensure you are entrusting your windscreen to a reputable professional. 

The team at Sonana Windscreens has compiled a list of questions you should ask your windscreen replacement technician.

Can You Repair or Replace Mercedes Windscreens?

Luxury cars, like the Mercedes-Benz, requires specialist windscreen repair technicians. Many modern luxury cars feature Advanced Driver Assist Systems (ADAS) and the windscreen is an integral part of their operation. They rely on an image-processing module – or camera – mounted to the windscreen. The systems that utilise the windscreen may include:

1. Adaptive cruise control
2. Lane-keeping assistance
3. Blind-spot warning
4. Surround-view camera

If these systems are not able to utilise the windscreen correctly, issues can occur. Adaptive cruise control can miscalculate a distance, for example. Or automatic braking systems can trigger too soon or too late. As a result, your windscreen technician needs skills in new repair techniques and cutting edge materials.

Are You Certified? It is important to always check your windscreen repair or replacement technician is accredited.

How Have Your Technicians Been Trained in Mercedes Windscreen Repair? You should always check that your windscreen replacement technicians are highly skilled and trained. It is important to ask if they have luxury vehicle repair skills, and how long they’ve been on the job. Sonana Windscreens has specialised expertise with unique, luxury and high-value vehicles.

Do All Your Materials Meet or Exceed Safety Standards? To ensure your repair reduces driver and passenger injuries, your repair technician must comply with Zimbabwe’s rigorous safety standards. By ensuring the company you select adheres to these standards, you are helping to ensure your safety and that of your passengers. Make sure you ask your technicians if their standards meet Zimbabwean safety standard requirements, including passing specific glazing tests.

Do You Provide a Warranty for Mercedes Windscreen Repair? Many repair companies offer some form of guarantee or warranty of coverage on their work. A warranty provides you with an assurance that the workmanship is done well, and, and if it’s not, it will be corrected. At Sonana Windscreens, our written warranty card guarantees customer satisfaction.

When Can I Drive Again? Finally, remember to ask what the minimum safe drive-away time is for your vehicle. This means the time period necessary for the adhesive used to install the windshield to cure. If it hasn’t cured properly, before you drive the vehicle and you get into a crash, the windshield may not stay in place. Not only does this mean another expensive repair, but it greatly impacts your safety.

A variety of factors, including the type of adhesive, the temperature, the humidity, and windscreen technology can impact drive away time.

Sonana Windscreens can come to your home or office, to repair or replace your Mercedes-Benz windscreen. This means you cut down on your driverless time and get back to business sooner.

Want to know more? Need a Mercedes Windscreen replacement or repair? Contact the experts at Sonana Windscreens today for further advice or to book now!